Customer Supply Chain Analyst - Remoto - São Paulo / LATAM - SLTERRA

Somos a Cuattro, uma agência de soluções personalizadas que vão do Live ao Digital.

Somos uma agência única porque fornecemos soluções completas e personalizadas para diferentes segmentos.

Live, Digital, Programas de Incentivo… nós integramos pessoas, processos e tecnologias para encontrar a melhor solução para nossos clientes!

Temos o desenvolvimento de seres humanos como nosso DNA.

Humildade, respeito, empatia, reconhecimento e motivação são os principais valores que norteiam nosso dia a dia.

Nosso time é composto por pessoas que têm como prioridade: acolher, ouvir, cuidar, gerenciar, reconhecer e motivar pessoas.

Se você deseja ser parte de um time com presença em todo o território nacional e atuação nos segmentos B2B e B2C, essa é a sua chance.

Em parceria com um dos nosso clientes, a Logitech, estamos buscando um profissional com as qualificações abaixo para atuar junto ao time de Logística.

What your daily life will be like:

We are passionate about bringing the Logitech experience to people anywhere in LATAM and want to be the most reliable and trustworthy Customer Supply Chain Partner Logitech and Customers have ever experienced.

Therefore, we are looking for a talented and energetic Customer Supply Chain Analyst that is operationally responsible for meeting our customer´s expectations when it comes to customer service, order fulfillment, and distribution of Logitech products across our entire European market. 

You will be operating within a dedicated Customer team, part of the greater Customer Supply Chain LATAM organization.

Together with other Customer Supply Chain Specialists, Customer Collaboration Managers, S&OE Team, Sales Teams and our Distribution Partners you will ensure timely delivery of the right products to our customers through proactive order management.

The Customer Collaboration managers will depend on you to be able to manage the daily collaboration with our key distribution partners and retail customers. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will:

Being a part of the daily operational execution of shipments with stakeholders, including our warehouse, to give the best possible service towards your internal and external customers.

Ensure validity of orders in your order book and fulfill orders according to expectations, flag risks if service levels cannot be met, and constructively look for win-wins in your collaboration when not able to meet service levels.

Support visibility to customers on their orderbook by ensuring proper administration and standardized communication.

Execute and optimize orders, master data corrections/adjustments, electronic data interfacing, order scheduling, product life cycle management, event management, scrapping of excess, allocations, and other supporting operational duties. 

Support other Customer Supply Chain Specialists with CX Operations Team, Distribution team and Customer Collaboration and S&OE Teams in achieving metrics (service levels, stock-outs, on-time delivery, aging inventory, fill rate, etc.) to meet Customer Supply Chain targets.

Continuously look for ways to improve customer service and predictability and continuously challenge the status quo to enable continuous improvement.

• Support the other Customer Supply Chain Team with other Customer Supply Chain Specialists, Customer Collaboration Managers and S&OE Team, on tracking performance and service levels using reports and dashboards, with KPIs like Fill Rate, OTIF, in Stock, WoH, among others.

What you need to apply:

For consideration, you must bring the following minimum skills and behaviors to our team:

Relevant working experience, preferable in the fields of Supply Chain, Operations, Customer Service, or related fields. 

English language - spoken and written is a must. 

Spanish language - spoken and written is a plus. 

Computer proficiency in email environments, MS Word/Excel/PowerPoint & Google Apps - Strong in Excel and/or Tableau skills.

Excellent written, verbal, and interpersonal communication skills 

Proven experience within international business environments.

Customer, market, channel knowledge and experience preferred.

Self-motivated and goal oriented, with a positive proactive attitude and a high degree of initiative.

You embrace continuous learning and process improvement.

In addition, preferable skills and behaviors include:

Excellent service mindset.

A strong hands-on mentality and drive to get things done along with an affinity and talent for order management and fault free operational execution. You know that your order book is your most important reference. 

Having strong attention to detail is how you stay on the ball.  

Analysis skills

Conflict management

Results oriented.

Team-player

Fast Learning skills

Comfortable with learning new systems and platforms

Good organization and time management skills

Essential:

A Bachelor´s or Master´s degree in business, operations management supply chaiin management, industrial engineering, or similar areas.

It's important for you to know:

Availability for immediate start;

Ability to work independently in a fast-paced home office model.

What we offer:

Attractive remuneration

Home office allowance: R$250.00;

Meal ticket;

Amil Saúde with co-participation;

Amil Odonto;

Life insurance;

Transportation voucher OR parking repayment.

Atuamos em diversas áreas nos segmentos B2B e B2C, estamos presentes em todo o território nacional e há duas décadas desenvolvemos e mantemos uma forte relação de confiança e colaboração com os principais varejistas, revendedores e distribuidores do Brasil, atuando nos principais canais de vendas e distribuição de inúmeros produtos, serviços e soluções.

Nosso maior diferencial e nossa maior força são as nossas pessoas. Aqui elas são tratadas com respeito, gentileza, transparência e ética.

Trabalhamos com pessoas extraordinárias, excelência na execução, tecnologia de ponta, growth strategy, data science e diversas soluções desenvolvidas pelo nosso laboratório de inovação.

Muito prazer, somos a Cuattro!